Hawk & Mason Studios
Customer Support
We're here to help you get the most out of our games and apps.
Direct Contact
Have questions, found a bug, or need help with a purchase? Email us directly at:
We typically reply within 24 hours.
Frequently Asked Questions
How do I restore my purchases in AeroPulse or EliteLoop?
Open the app, go to Settings or the PRO subscription screen, and tap “Restore Purchases”. If your Apple ID was previously charged, your entitlement will be restored instantly.
How can I cancel a subscription?
Open your iPhone's Settings → [Your Name] → Subscriptions, tap the active app (AeroPulse / EliteLoop), and select “Cancel Subscription”.
How do I delete my account and data?
Inside AeroPulse or EliteLoop, navigate to Profile → tap “Delete Account and Data”. All your data will be permanently removed immediately. You can also email us at hello@hawkmason.com.